TKT-1042
AC not cooling
ResolvedRavi KumarEngineer scheduled for 4 pm today.
Biz Desk
Every ticket resolved. Every customer retained.
Every query and complaint logged with a ticket number, owned by an agent and closed against an SLA, from one desk.
Free for 14 days. Live in one week.
18 on time4 at risk1 breached
- TKT-1039 Router keeps disconnecting
- TKT-1036 RO filter leaking
Customer notified on WhatsApp: TKT-1042 resolved
- Live in one week
- Web, Android and iOS
- No-login public raise link
- SLA timers built in
- WhatsApp built in
SteelJewelleryHealthcareConstructionReal EstateIT ServicesRetailTravelLogisticsFintechManufacturingGovernmentSteelJewelleryHealthcareConstructionReal EstateIT ServicesRetailTravelLogisticsFintechManufacturingGovernment
Sound familiar?
Most organisations have tried tools. None were built for complaint ownership and resolution accountability.
Complaints lost across channels
Queries arrive by call, email, WhatsApp and walk-in. Nothing is logged centrally, so complaints go missing before work begins.
No ownership once a ticket opens
Complaints get forwarded verbally or over chat, with no assigned agent, no written record and no follow-through.
Case history scattered everywhere
Photos, bills, approvals and past replies sit across inboxes and phones. Agents rework every case from scratch.
SLA breaches found too late
There is no first-response or resolution clock. Managers learn of a breach only when the customer escalates.
Zero daily visibility for management
Leaders chase agents for status, with no single view of open, ageing and overdue tickets.
Everything your desk needs to close every ticket.
- Public portal with no login needed
- Ticket number and tracking ID on every submission
- Customers track live status with their tracking ID
Automation that works hand-in-hand with your support team.
Set the rules once. Biz Desk acknowledges, assigns, times and escalates every ticket.
Biz Desk
Instant acknowledgementThe customer receives a ticket number and tracking ID.
Acknowledgement sent
SLA policy appliedThe ticket inherits the response and resolution time set for that link.
SLA clock started
Agent alertThe agent is notified instantly on assignment or reassignment.
Agent notified
Breach reminderThe agent is reminded, and overdue tickets are flagged for escalation.
Reminder sent
Customer updateThe customer is told about the progress and the resolution.
Customer updated
Highlights
Every complaint gets a number.
Ticket number and tracking ID on every submission.
No login needed to report.
Anyone can raise an issue from a public link.
Customers track their own status.
No more calls asking for an update.
Every ticket has an owner.
Assigned or self-assigned, never left unclaimed.
The SLA clock starts on its own.
Each raise link carries its own policy.
Breaches flagged before escalation.
Reminders go out before the deadline.
One queue per client.
Raised and pending counts for every account.
Internal notes stay internal.
Notes and customer replies kept apart.
Every action on record.
Timestamped audit trail on every ticket.
Connects with the tools you already use.
Happy clients
What our clients say.
Businesses across industries trust Ameya to run and grow their operations.
It was wonderful experience taking services from Ameya Innovex. They understood the exact customer requirement and not only met but exceeded the expectations. Great service by team Ameya.
ABAjay BhagatMumbaiAmeya Innovex
Your help desk, in your pocket.
- My Tickets view on the go
- Instant assignment alerts
- One-tap status updates
Biz Desk works better with the Hub.
Biz Accelerator B2B
CRMService tickets connect to the CRM, so account teams see complaint history on the customer record.
Explore Biz Accelerator B2B
Biz Lazikill
Task ManagementComplaints that need work turn into assigned tasks with owners and deadlines.
Explore Biz LazikillBiz Accelerator B2C
Retail CRMRetail and RO complaints sit beside the customer's purchase history.
Explore Biz Accelerator B2C
Biz Ignite
HRMSField engineers' attendance and visits sit alongside the tickets they close.
Explore Biz Ignite
Biz Cashwise
Expense ManagementService visit expenses are claimed and approved in one flow.
Explore Biz CashwiseQuestions, answered.
Query and complaint management software that logs every ticket with a number, assigns an owner, tracks it against an SLA and keeps the customer updated.
Service, support and after-sales teams, IT service desks, and public bodies handling citizen complaints.
From a public link with no login, by email, or through your staff. The link can be shared on your website, email signature, WhatsApp or a QR code.
Yes. Every submission gets a ticket number and tracking ID, and customers check the live status with the tracking ID.
Yes. Each client gets an account with its own ticket bucket, raise link and form template.
SLA policies set urgency levels with response and resolution times. Each raise link maps to a policy, and pending or overdue tickets are flagged automatically.
Yes. Build forms with the fields you need, enable file uploads and links, and attach them to any raise link.
Yes. Biz Desk connects with Biz Accelerator, so account teams see complaint history alongside the customer record.
About one week from purchase, including setup and team onboarding.
Email, phone, live chat and WhatsApp support, Monday to Saturday, 9:30 am to 6:00 pm IST.
